Call Centre Lead Generation

The telemarketing lead generation experts

With 21 years of market leadership, DLG and PDV deliver the UK’s highest quality telemarketing leads.

From call file to scripting to state-of-the-art diallers, we manage the entire telesurvey process in-house. Our expert managers train and motivate the industry’s best agents to make the most of every call.

Powered by the most extensive call file, benchmark studies across various market sectors prove the effectiveness of our approach.

Our clients’ campaigns leverage the power of the UK’s largest consumer data collection programme. Lead generation options range from sponsoring a question within a survey to completely bespoke multi-channel acquisition.

Quality Control – our major differentiator

Strict Quality Control (QC) processes ensure consistent lead accuracy and compliance. Our call centre QC is part of DLG and PDV’s continuous Data Quality Management Programme

Three tiers of quality control

On-site QC departments within each call centre monitor calls, checking for:

  • quality of opt-in
  • adherence to script
  • agent performance

A central QC and compliance function makes hundreds of further follow-up calls every week. This double-checks that agents are complying with our procedures.

Read about our quality standards

Three tiers of quality control

hot key transfers

Maximise conversion with hot key transfers

Sell to consumers who want to buy – right now. Live hot key transfers pipe highly-qualified prospects direct to your own contact centre.

hot key transfers

Keeping hot prospects on the line boosts conversion rates and ROI. Our expert agents take care of lead generation – your sales staff receive a prospect ready to complete the transaction.

  • pay only for successful transfers
  • bespoke hot key scripts and lead criteria
  • state-of-the-art technology
  • exclusivity guaranteed

Read our telemarketing study